Frequently Asked Questions
Find answers to common questions about OG777's account setup, payments, gameplay, bonuses, and security. If you don't find your answer here, contact our 24/7 support team.
Account & Registration
How do I create an account?
Visit og777.sbs, click "Register", enter valid Philippine mobile number (+63 format),
create 8-16 character password with uppercase/lowercase/numbers. Verify email within 24 hours.
Total setup time: 2 minutes.
What verification is required?
Upload government-issued ID (Passport, Driver's License, or Unified ID), proof of address
dated within 90 days, and selfie holding your ID. Verification completes in 2-6 hours
during business hours. Required before first withdrawal.
How do I enable 2FA security?
Access Profile → Security Settings, install Google Authenticator app, scan QR code,
save 8 backup codes offline. Recommended for all players to protect your account.
Can I have multiple accounts?
No, Philippine gaming regulations prohibit multiple accounts per person. Creating additional
accounts results in permanent suspension and balance forfeiture.
What if I forget my password?
Click "Forgot Password", enter registered mobile/email, receive 6-digit code (valid 10 minutes),
create new password meeting requirements. Process takes under 3 minutes.
Deposits & Payments
What payment methods are accepted?
E-wallets: GCash (100-100,000 PHP), PayMaya (100-100,000 PHP), GrabPay (500-50,000 PHP).
Banks: InstaPay, PESONet, OTC at 7-Eleven/Cebuana/M Lhuillier. Crypto: USDT TRC-20, Bitcoin.
How fast are deposits credited?
GCash/PayMaya: Instant (average 43-51 seconds). GrabPay: 1-3 minutes.
InstaPay: 5-15 minutes. PESONet: Same-day if submitted before 3 PM.
Crypto: 1-3 minutes after blockchain confirmation.
Are there deposit fees?
OG777 charges no deposits fees. Your payment provider may apply small fees
(banks typically 10-15 PHP, e-wallets typically free).
What's the minimum deposit?
Minimum 100 PHP for e-wallets (GCash, PayMaya), 500 PHP for bank transfers,
20 USDT for cryptocurrency. Maximum single deposits: 100,000 PHP (e-wallets),
1,000,000 PHP (banks), unlimited crypto.
How do I link payment methods?
Access Cashier → Payment Settings, add payment account details. For GCash/PayMaya,
phone number must match your OG777 registered number. Banks require matching name
with registered account.
Withdrawals & Payouts
How long do withdrawals take?
GCash/PayMaya: 5-20 minutes (average 12 minutes). Bank transfers: 2-24 hours depending
on bank. Crypto: 1 hour after blockchain confirmations. First withdrawals may require
additional 1-2 hours for verification.
What's the minimum withdrawal?
Minimum withdrawal is 200 PHP across all payment methods. This ensures withdrawal
fees don't disproportionately affect small transactions.
Withdrawal limits by VIP tier
Bronze-Silver: 200,000 PHP/week. Gold-Platinum: 500,000 PHP/week.
Diamond-Crown: 2,000,000 PHP/week or customized. Weekly resets every Monday.
Why was my withdrawal rejected?
Common reasons: Incomplete wagering requirements (1× deposit amount), mismatched
withdrawal account name vs registered name, pending verification, or suspicious activity.
Check rejection reason in Transaction History and contact support for help.
Can I cancel a withdrawal?
Yes, you can cancel withdrawals in "Pending" status via Cashier → Transaction History.
Once status changes to "Processing" or "Approved", cancellation isn't possible.
Bonuses & Wagering
What's the welcome bonus?
First deposit: 100% match up to 5,000 PHP (15× wagering). Second deposit: 50% match
up to 3,000 PHP (20× wagering). Bonuses expire 30 days after credit. Slots contribute
100%, live casino 10%, sports 20% (odds ≥1.75).
How does wagering requirement work?
Example: 1,000 PHP bonus with 15× requirement means wager 15,000 PHP before
withdrawal. Different games contribute differently: slots 100%, live casino 10%,
fishing 80%, sports 20% (odds ≥1.75). Track progress in Account → Bonuses.
What betting restrictions apply during bonus wagering?
Maximum single bet during wagering: 10% of bonus amount or 200 PHP (whichever is lower).
Opposite betting (covering all outcomes) disqualifies bonus. Only straight bets count.
What other bonuses are available?
Weekly cashback: 5-10% auto-credited every Monday (minimum 1,000 PHP net loss).
Refer friends: 500 PHP per verified registration (friend deposits 1,000 PHP in 7 days).
Birthday bonus: 500-25,000 PHP depending on VIP tier. VIP reload bonus: Tier-based.
How do I redeem bonus codes?
Navigate to Promotions page, enter bonus code in "Redeem Code" field, click Claim.
Limited-quantity codes show "remaining: X" redemptions. First 100 players win on
Saturday 12:00-14:00 promotions.
Games & Gameplay
Are games fair and certified?
Yes, 100% certified. All games use independent RNG (Random Number Generator) testing
by Gaming Laboratories International with monthly certification. Game providers (Pragmatic,
Evolution, etc.) operate on licensed platforms with sealed game code.
How many games are available?
1,200+ titles total: 22+ slot machines, 13+ live casino tables, 14+ fishing arcade games,
22+ card/game shows. New games added monthly. Categories: slot, live-casino, hot, fishing, cards.
Can I play games for free?
Yes, 90% of slot games and all fishing games offer demo mode accessible without
registration. Click "Try Now" on any game tile. Live casino and sports require real-money
accounts as they involve live dealers.
What is RTP and why does it matter?
RTP (Return to Player) is the percentage of wagers paid back long-term: slots 96.2%-98.7%,
live casino 98.5%-98.6%, fishing 95.5%-96.2%. Higher RTP = better payouts. OG777 publishes
certified RTP monthly, updated every 24 hours in Hot Games section.
What are hot games?
Hot Games shows titles with above-average payout ratios in past 24 hours. Updated
daily. Perfect for identifying games currently hitting more frequently. Check Promotions
page for daily hot game picks.
Security & Responsible Gaming
Is OG777 secure?
Yes, military-grade 256-bit SSL encryption for all data transmissions. Redundant server
architecture, real-time DDoS protection (50,000+ requests/second monitoring), ISO 27001
certified, 95% cold wallet storage, biometric authentication available.
Is OG777 licensed?
Yes, PAGCOR License OGL-2019-0847 valid through December 2026. Authorized for online
gaming in Philippines per Republic Act 9487. Regular audits by independent gaming authorities.
How do I set deposit limits?
Profile → Responsible Gaming → Deposit Limits. Set daily/weekly/monthly limits
(minimum 500 PHP, maximum 500,000 PHP). Increases require 24-hour cooling period.
Decreases take effect immediately.
Can I self-exclude?
Yes, temporarily self-exclude for 24 hours to 6 months via Profile → Responsible Gaming
→ Self-Exclusion. Permanent account closure available by contacting [email protected].
All requests irreversible.
What if I think my account was hacked?
Immediately email [email protected] or use live chat "Emergency Account Lock" option.
Team will freeze account within 5 minutes, conduct security audit, guide through password
reset. Enable 2FA after recovery to prevent future incidents.
Customer Support
Is support available 24/7?
Live chat: Available 24/7 in English and Tagalog. Average response time 47 seconds
(10:00-22:00 PHT), 3-5 minutes overnight. Email: [email protected] responds within 4 hours
on business days. Phone: Available for VIP Platinum members and above.
How do I contact support?
Live Chat: Click help icon (bottom-right, 24/7). Email: [email protected].
Security issues: [email protected]. Account verification: [email protected].
Include account username and detailed issue description for fastest resolution.
Are there other help resources?
Yes: Visit og777.sbs/help for articles, guides, and tutorials. In-game help buttons
for specific game rules. Mobile app has offline help section. Video tutorials on YouTube.
How do I report a complaint?
Submit formal complaints via email to [email protected] with subject "Complaint".
Include account username, complaint details, supporting documents, desired resolution.
OG777 responds within 48 hours with investigation results.
Ready to Start?
Didn't find your answer? Our support team is standing by 24/7 to help. Join thousands of satisfied Philippine players enjoying secure gaming at OG777.